Inclusions & Exclusions - BondCleaninginSydney

Our Bond cleaning service aims to clean the property to satisfy the Managing Agent (under the governance of the Residential Tenancies and Rooming Act 2008) of the cleanliness of that property for the tenant to have their bond released.

Our Bond ReturnGuarantee only covers the areas you have chosen to use our services (T's & C's Apply) .

Please see BondCleaninginSydney full Terms and Conditions.
Please understand that Bond Cleaning can consist of many different components. It is your duty to ensure you have covered them all. For instance, a complete Bond Clean usually consists of

Bond Clean (Deep clean of the property)
Carpet Shampoo Cleaning (Stain Removal Not included)
For Steam Clean please speciafically ask.

And if required any specialty service like;

Pest Control
Pressure Cleaning
Upholstery Cleaning

Our quoting process covers these items individually, please make sure you have checked your quote for your inclusions. NOTE,each item will appear on the quote as a sperate service. For instance

Bond Clean
Carpet Clean

BondCleaninginSydney use the latest cleaning techniques and products however at times ‘normal wear and tear’ applies and itis not possible for us to get the item back looking like new. We will however take before and after photos of some items to prove to the Managing Agent that without specialist intervention this is the best condition the item can be in.

Bond Cleaning Inclusions (Unfurnished property)

The following services constitute our Bond Cleaning service at BondCleaninginSydney.

General

Remove cobwebs, insect marks and small nests where Pest control is not warranted
Clean fans, Air Conditioners and filters
Clean light fittings (where they can be safely removed and accessible)
Spot clean walls, light switches and power points
Clean skirting, architraves and doors
Clean drawers and cupboards including inside, doors and cupboard tops and shelving
Windows clean both sides (exclusions apply at heights and accessibility)
Vacuum sliding door tracks and clean tracks
Clean standard blinds, cords and rails (spot clean and dust).
Vacuum all the floors and carpets.
Mop hard floors.

Kitchen

Clean inside and outside and on top of all cupboards, doors and drawers.
Clean inside, outside and around stove top, elements, rings and knobs.
Clean inside and outside of oven, griller, doors, trays, racks, glass and knobs.
Clean inside, outside & behind refrigerator* and dishwasher* & microwave* space. (if applicable)
Clean and dry sink, drain holes, drainers and polish tap ware.
Range hood exhaust and filter -filter can be removed and cleaned.
Clean and polish splash back area.

Bathroom

Clean exhaust fans
Clean Inside and outside all cupboards and drawers.
Clean toilet, behind ‘S’ bend, around cistern & under and around toilet seat..
Clean bath, shower recess, remove built up soap residue on tiles and shower screens & soap holder
Clean sink and polish all tap ware and towel rails.
Clean mirrors and windows, window tracks and floors.

Laundry

Clean Inside and outside all cupboards and drawers.
Clean inside, outside and behind dryer*. Remove lint. (If applicable)
Clean inside, outside and around laundry tub, cabinets, shelves, drawers, tap ware.
Clean behind washing machine* space. Clean equipment and filters (if applicable).
Clean all walls, windows, window tracks and floors

Garage

Sweep floor and remove cobwebs

Patio

Sweep and mop floors, remove cob webs.

In addition to the above items a furnished property bond clean also constitutes;
(a furnished property is quoted differently given the time required)

Furnished

Dust and wipe over furniture surfaces

Kitchen cupboards will be cleaned if ALL ITEMS are removed and placed in front of the cupboard. WE TAKE NO RESPONSIBILTY or have no liability for any damage or breakages of cupboard items

NOTE: Standard blinds are blinds with a surface that can be dusted or cleaned without requiring a specialist and or extra time. For instance, material blinds or curtains would require a Blind specialist. Venetian & Roller blinds will be quoted separately based on the number of blinds in the property. Furnished properties will require a sperate quote.

*Cleaning behind/aroundthese items or any heavy object (as per our Terms and Conditions) over 5Kg must be moved by the client (and put back if applicable)for our cleaners to gain access and clean.

Additional Services (will be separately quoted)

The following services are quoted separately and will appear on your quote as a separate item.

NOTE:If they are not listed on your quote they are not included.

This list is not definitive. We have only listed the more common services, other specialty services exist such as household repairs, painters etc.

Carpet Cleaning
Blinds IE Venetians
Pool Maintenance
Garden Maintenance
Rubbish Removal

Furnished properties
Pest Control
Upholstery Cleaning
Pressure Cleaning

Bond Cleaning Exclusions of BondCleaninginSydney

These items are excluded from our Bond Cleaning Service

Mould

We do our best to remove mould from areas however mould can be imbedded into silicon, grout and other areas. These areas will require a specialist to restore back to a normal state.

Damp Spots

Damp spots can happen anywhere in the house, often the ‘dry wall’ plaster can be affected. We will do our best to remove any mould and marks from Damp spots however we can’t completely make these spots disappear. These marks can return quickly due to excess moisture.

Complete Wall Clean

We spot clean the walls for insect marks etc .. however, a full wall clean requires more time and often does not have a different result. A full wall clean is only required if marks exist beyond normal ‘wear and tear’.

Discolouration

We will do our best to clean all items with our commercial experience however discoloration happens with normal wear and tear of the property. Often grout, toilets and plastics can discolor (often into a yellow colour) over time and they can’t be returned to their original colour without specialist intervention.

Tile And Natural Rock Stains

We do our best to remove stains however due to the composition of the tiles or benchtops (some being extremely porous) it is not possible to remove stains without specialist intervention.

Ceilings

We do not clean ceilings.

Dangerous Areas

Any areas considered by our cleaner dangerous for them to operate, this includes broken cracked PowerPoints/switches, rubbish, bio waste or any other hazard than can be deemed dangerous.

Heights

Our cleaners do not clean at heights. Any cleaning that requires a ladder will not be performed. For instance, Windows in a unit complex on the second floor.

Garage Walls

We do not clean Garage walls or floors

Specialist Services

Areas that require special cleaning equipment, specialist chemicals or a trained technician. Examples are Pressure cleaners (grease on garage floor), painters (walls extremely bad) or plasterer (holes in walls).

Additional Items

Items such as fridges, furniture or any items not listed in the inclusions will not be cleaned unless otherwise agreed upon by both parties in writing.

Furnished (If Applicable)

We will not clean inside cupboards, if items are not removed.

Kitchen items (Furnished if applicable)

We do not clean nor warrant all kitchen items that occupy cupboards and draws.

Furnished Property Exclusions

We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.

Bond Back Guarantee (T's & C's Apply) Exclusions with BondCleaninginSydney

As well as the Bond Cleaning Exclusions, other exclusions exist that we can’t warrant under the Bond Back Guarantee (T's & C's Apply) at BondCleaninginSydney.

Outside Windows

We will clean the outside windows where we can (excluding windows at heights or difficult access) however due to weather circumstances we cannot warrant them.

Outside Glass

We will clean outside glass where we can (excluding glass at heights or difficult access) however due to weather circumstances we cannot warrant this.

Outside Areas

Outside areas are areas that cannot be fully protected (closed off) from weather elements. Examples are balconies and patios, or any area that cannot be completely closed off such as an outside area of a house with only three walls. As per our inclusions we will clean any outside area as required however due to weather circumstances we cannot warrant these areas.

Post Pest Control

We will not be responsible and do not warrant items post pest control that may require additional cleaning directly related to the Pest Control. Examples are dead insects or animals that have accumulated due to Pest control being applied to the property.

Garage

We do not warrant any cleaning inside or outside of the garage.

Completion Events

A completion event is an event that has happened after the bond clean and within the warranty period which may influence the Managing Agents release of the bond in which the bond cleaner is not responsible for. We will not be responsible nor guarantee cleanliness in such an event. To determine these events ‘common sense shall prevail’. Examples of these events are;
- Buildup of dead insects that were alive during the clean and have since expired.
- A build up of surface dust that has settled after the clean.
- Dirt or grime near a window or door that has been left open.
- Insect/animal feaces.
- New residents have moved or moving in.
- Access to the property by a third-party contractor that has not been approved by us.

Kitchen items (Furnished if applicable)

We do not clean nor warrant all kitchen items that occupy cupboards and draws.

Furnished Property Exclusions

We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.

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