A clean, well-organised and germ-free house can improve the indoor air quality and promote a healthy living environment. With proper planning and right set of tools, you can achieve sparkling results. However, some house cleaning tasks need professional assistance.
Whether it is about treating mould and mildew from bathroom surfaces or stubborn stains from walls and carpets, you may need people who have years of cleaning experience, high-grade equipment and effective products. That’s one of the reason why tenants hire a company which specialises in a quality end of lease cleaning in Sydney.
If you are looking for professional house cleaners in your locality, then do thorough research before making any decision. There are many cleaners who don’t have any experience or may conduct half-baked cleaning at charge you a hefty amount. So, wisely choose the right option.
Below are 7 important things that will help you avoid hiring bad cleaners for your house:
1. A Low Customer Retention Rate
It is always good to ask your friends, neighbours and family members who have already hiring a house cleaning company. They will help you know the professional work approach, quality of services and other traits so that you can make the right decision.
However, if you are searching on your own, then check their client retention rate. According to some stats, an average cleaning companies loses more than 50 per cent of its customers every year due to bad quality and unprofessional service.
So, ask them to provide you the accurate customer retention rate to hire the good house cleaners.
2. They Have Not Licensed and Insured
Stay away from a company which is not fully-insured and licensed. Insurance usually covers any injury or accident that occurs during the house cleaning process. For example, if a cleaner gets injured on your house, your property insurance may or may not cover the accident. In both ways, the burden is on you if the company you hired is not insured.
In fact, you won’t get any compensation against the damage of your household belongings if they damage anything while sprucing up your house. So, ask a cleaning company to provide you the proof whether they are insured and licensed or not.
3. They Don’t Have Genuine Reviews
A recent study revealed that more than 90 per cent of online users read genuine reviews before making any buying decisions. A customer review not only helps you know the professionalism of a particular company but also allows you to search for the most suitable option within your estimated budget.
A house cleaning company with bad or fake reviews can leave you in the chaos situation. It is good to search for the reliable websites from where you can get genuine reviews. You can also contact previous customers if possible to get better clarity about the company you are planning to hire for your abode.
4. They Don’t Offer Quality Assurance
Always remember that bad cleaners never give you clarity upon the quality of their services. They cannot employ proven methods to ensure highest cleaning standards. So, beware of such cleaners and companies.
Instead, look for house cleaning service providers who can give you high-quality services at the best price. They fully manage the process and can treat all types of stains, grime, grease and mould without giving you a hint of stress.
It is good to ask what they do to ensure quality. It could range from employing comprehensive training programs to quality control checks.
5. Bad Customer Support
Are they not communicating well with you when it comes to scheduling a cleaning service? If yes, then do not hire them. They may create more problems during the cleaning process or after booking a service if you need assistance.
A good company always provide a robust customer care support. They are prompt, reliable and always ready to assist customers with their queries.
If you are moving out of a rental property, make sure you book trained end of lease cleaners in Sydney because they can offer you meticulous service with a great customer support.
6. They Don’t Give You Pricing Transparency
A bad or inexperienced company never give you no-obligation quote because they can ask you to pay extra in the middle of the process. This lack of transparency in pricing policy can ruin your entire cleaning experience.
The best thing you can do is to shortlist at least 5 companies and compare their quotes. Do not forget to ask everything about their upfront pricing, hidden charges and other aspects before hiring them.
7. They Give You Vague Information
Bad cleaners may give you fake or unclear information about their house cleaning services. Some can deny from cleaning carpets or upholstery furniture or may clean without using proper tools.
So, it is good to ask what they offer or include in a house cleaning service. Also, ask their specialised tasks before making the final decision.
Choosing the right cleaning company for your home is one of the crucial steps. If you want to ensure a healthy and hygienic indoor environment, then hire professionally-trained cleaners. Keep these things in mind and beware of bad cleaners for a stress-free outcome. In case you are at the end of your tenancy, hire professionals for a detailed end of lease cleaning in Sydney.